Cancellation Policy

1. Overview

This Cancellation Policy applies to all reservations made with TRIBHAV Hotels & Resorts, operated by Ring Hospitality Pvt. Ltd. Please read this policy carefully before making your reservation.

2. Cancellation Terms

Cancellation Timeline	Refund Amount	Retention Charges
Cancellation before 15 days to check-in	100% Refundable	No charges
Cancellation within 7-15 days to check-in	50% Refundable	50% retention
Cancellation within 6 days to check-in	No Refund	100% retention
No Show	No Refund	100% retention

3. How to Cancel

                Cancellation Process
                Contact our Reservation Manager at +91 98-5221-5221
Email your cancellation request to info@tribhav.com
Provide your booking reference number and guest details
Cancellation must be received during business hours

            

Required Information

Booking confirmation number
Guest name as per reservation
Check-in and check-out dates
Reason for cancellation (optional)

4. Refund Processing

Refund Timeline

Refunds will be processed within 7-10 business days
Refunds will be credited to the original payment method
Bank processing time may vary (3-5 additional business days)
Refund confirmation will be sent via email

Bank Details for Refunds

Account Name: RING HOSPITALITY PVT. LTD.
Account No: 5020006923710
Branch: HDFC Bank - Paschim Vihar
IFSC Code: HDFC0000327
GSTIN: 02AALCR8311D1ZQ

5. Force Majeure & Special Circumstances

Weather & Natural Calamities

If any last-minute change in check-in occurs due to sudden weather change or any other natural calamity and/or strikes, agitation, etc., which are beyond our control, will be taken care of by the client, and full retention charges will be applicable.

Covered Events

Natural disasters (earthquakes, floods, landslides)
Extreme weather conditions
Government-imposed restrictions
Strikes, bandhs, and civil unrest
Road blockages beyond hotel control

6. Modification Policy

Date Changes

Date modifications are subject to availability
Rate differences may apply for new dates
Modification requests must be made at least 48 hours in advance
Peak season changes may incur additional charges

Guest Details Changes

Name changes are allowed up to 24 hours before check-in
Additional guest charges may apply
ID verification required for all changes

7. Group Bookings

Special cancellation terms apply to group bookings (10+ rooms). Group bookings require separate agreements with customized cancellation policies. Please contact our reservations team for group booking terms.

8. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may affect your travel plans. Travel insurance may cover cancellation fees under certain conditions.

9. Dispute Resolution

Any disputes regarding cancellations will be handled according to our Terms & Conditions. We strive to resolve all issues amicably and fairly.